Knowledge Base
The Knowledge Base contains numerous support references, created by our support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information.
Find articles, tips, and troubleshooting guides below.
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Report concerns related to animals and wildlife, including stray animals and pest control issues.
Read MoreBrowse available services to report bylaw-related concerns, including noise violations.
Read MoreReport graffiti on public property that needs to be removed to maintain clean and safe community spaces.
Read MoreBrowse available services to report park-related concerns, including tree maintenance, playground equipment repair, and public washroom repair.
Read MoreBrowse services to report building, washroom, accessibility, or city furniture issues.
Read MoreReport a damaged or missing garbage, recycling, or organics bin that requires repair or replacement.
Read MoreReport a missed garbage, recycling, or organics pickup for your address.
Read MoreReport a pothole on a road, street, or alley that may affect vehicle safety or traffic flow.
Read MoreReport damaged or unsafe sidewalks, including cracks, uneven surfaces, or other conditions affecting pedestrian safety.
Read MoreReport stray or unattended animals that may require assistance or pose a safety concern.
Read MoreReport safety concerns at an intersection, including visibility issues, traffic risks, or dangerous conditions.
Read MoreReport missing, damaged, or obstructed road signs that may impact traffic safety or visibility.
Read MoreReport streetlight outages or damage, including lights that are not working, flickering, or dim.
Read MoreRequest collection of large household items that cannot fit in regular waste collection bins.
Read MoreRequest information or assistance related to purchasing bag tags for extra garbage collection.
Read MoreReport pest issues such as rodents or insects that may require inspection or treatment.
Read MoreRequest traffic calming measures such as speed bumps to address speeding and improve road safety.
Read MoreBrowse available services to report road issues, request maintenance, or improve safety on public roads and sidewalks.
Read MoreReport unsafe intersections or road conditions, including traffic risks, visibility issues, or speeding concerns.
Read MoreBrowse services related to garbage, recycling, and waste collection, including missed pickups, bin issues, and special collection requests.
Read MoreBrowse available services to report water and sewer concerns, including blocked drains, stormwater issues, sewage concerns, or drainage-related problems.
Read MoreBrowse available services to report winter-related concerns, including snow removal, snow clearing, ice buildup, or winter maintenance issues.
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Report a Pothole (Roads & Transportation)