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Knowledge Base


The Knowledge Base contains numerous support references, created by our support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information.

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Find articles, tips, and troubleshooting guides below.

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Animal & Wildlife Services

Report concerns related to animals and wildlife, including stray animals and pest control issues.

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Bylaw Enforcement Services

Browse available services to report bylaw-related concerns, including noise violations.

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Graffiti Removal

Report graffiti on public property that needs to be removed to maintain clean and safe community spaces.

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Parks & Recreation Services

Browse available services to report park-related concerns, including tree maintenance, playground equipment repair, and public washroom repair.

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Public Facilities Services

Browse services to report building, washroom, accessibility, or city furniture issues.

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Report a Damaged or Missing Bin (Waste & Recycling)

Report a damaged or missing garbage, recycling, or organics bin that requires repair or replacement.

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Report a Missed Garbage Pickup (Waste & Recycling)

Report a missed garbage, recycling, or organics pickup for your address.

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Report a Pothole (Roads & Transportation)

Report a pothole on a road, street, or alley that may affect vehicle safety or traffic flow.

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Report a Sidewalk Issue (Roads & Transportation)

Report damaged or unsafe sidewalks, including cracks, uneven surfaces, or other conditions affecting pedestrian safety.

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Report a Stray Animal (Animal & Wildlife)

Report stray or unattended animals that may require assistance or pose a safety concern.

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Report an Unsafe Intersection (Roads & Transportation)

Report safety concerns at an intersection, including visibility issues, traffic risks, or dangerous conditions.

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Report Missing or Damaged Signage (Roads & Transportation)

Report missing, damaged, or obstructed road signs that may impact traffic safety or visibility.

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Report Streetlight Issue (Roads & Transportation)

Report streetlight outages or damage, including lights that are not working, flickering, or dim.

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Request a Large Item Pickup (Waste & Recycling)

Request collection of large household items that cannot fit in regular waste collection bins.

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Request Bag Tags Purchase (Waste & Recycling)

Request information or assistance related to purchasing bag tags for extra garbage collection.

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Request Pest Control Service (Animal & Wildlife)

Report pest issues such as rodents or insects that may require inspection or treatment.

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Request Speed Bumps (Roads & Transportation)

Request traffic calming measures such as speed bumps to address speeding and improve road safety.

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Roads & Transportation Services

Browse available services to report road issues, request maintenance, or improve safety on public roads and sidewalks.

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Unsafe Intersection or Road (Roads & Transportation)

Report unsafe intersections or road conditions, including traffic risks, visibility issues, or speeding concerns.

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Waste & Recycling Services

Browse services related to garbage, recycling, and waste collection, including missed pickups, bin issues, and special collection requests.

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Water & Sewer Services

Browse available services to report water and sewer concerns, including blocked drains, stormwater issues, sewage concerns, or drainage-related problems.

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Winter Services

Browse available services to report winter-related concerns, including snow removal, snow clearing, ice buildup, or winter maintenance issues.

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