Water and sewer services help support safe, reliable water flow, drainage, stormwater management, and wastewater collection throughout the community. These services may include responding to blocked drains, stormwater concerns, sewage issues, or other conditions affecting public drainage and utility systems.
This category is used to help residents find the appropriate request type for water, sewer, and drainage-related concerns. Some concerns may involve surface water, blocked catch basins or drains, sewer odours, sewage backups, or water collecting where it should not.
Residents should choose the request type that best matches the concern.
Requests in this category may include:
Reporting a blocked drain or catch basin
Reporting stormwater or drainage concerns
Reporting sewage-related issues
Concerns about water pooling, flooding, or slow drainage
Concerns involving wastewater, sewer odour, or possible sewer backup
When submitting a water or sewer request, it is helpful to provide the location of the concern and a clear description of what is happening. Details such as whether the issue is on a road, sidewalk, private property, public space, or near a drain can help ensure the request is reviewed accurately.
Use Blocked Drain when:
Water is not draining properly
A drain, grate, or catch basin appears blocked
Water is pooling near a street, curb, lane, sidewalk, or other drainage point
Debris, leaves, ice, or other material appears to be preventing drainage
Use Stormwater when:
The concern involves rainwater, runoff, drainage flow, or stormwater infrastructure
Water is collecting after rainfall or snowmelt
A stormwater pond, ditch, swale, culvert, or drainage area may require review
Runoff appears to be affecting access, traffic, property, or public areas
Use Sewage when:
There is a concern involving sewage, wastewater, sewer odour, or a possible sewer backup
Wastewater appears to be surfacing or flowing where it should not
A sewer-related issue may be affecting a property, roadway, or public space
The concern requires review by the appropriate utility or sewer service team
There are a few additional things to keep in mind:
Some water and sewer concerns may require inspection before work can be completed
Weather conditions, heavy rainfall, snowmelt, or debris may affect drainage conditions
Issues affecting safety, access, or possible contamination may be reviewed with higher priority
Contact details may be used if more information is needed about the reported location or condition
Issues involving immediate danger, injury, active flooding inside a building, or urgent public safety concerns should be reported through emergency services or the appropriate urgent response channel rather than a standard service request
Residents are encouraged to provide clear location details and a brief description of the concern so the request can be reviewed and directed to the appropriate water, sewer, or drainage service area.