Intersections are reviewed to support safe movement for drivers, pedestrians, cyclists, and other road users. Concerns may arise when visibility, traffic flow, turning movements, signage, signals, or driver behaviour create conditions that feel unsafe or difficult to navigate.
Residents can submit a service request to report an unsafe intersection or roadway condition. The intersection should be selected on the map so the concern can be reviewed at the correct location, and contact details are required in case more information is needed.
When reporting an unsafe intersection, it is helpful to identify the road issue type and indicate whether the road or intersection appears unsafe. Additional details can be used to describe what is happening, when the concern occurs, and how the issue affects people using the intersection.
Unsafe intersection reports may include the following:
Poor visibility for drivers, pedestrians, or cyclists
Confusing lane markings, signs, or traffic movements
Concerns about turning movements or traffic flow
Repeated near-miss situations or safety concerns
Pedestrian or cyclist safety concerns at an intersection
Concerns related to signals, signage, or roadway layout
Reported concerns may be reviewed to confirm the location and determine whether further assessment is required. Requests may be prioritized based on factors such as issue type, safety impact, traffic conditions, and the details provided.
When an unsafe intersection report is submitted, the following may occur:
The selected intersection is reviewed using the map location
The road issue type is assessed
Safety concerns are reviewed, if indicated
Additional details are used to understand the reported condition
Follow-up or further evaluation may be scheduled based on priority and available resources
There are a few additional things to keep in mind:
Some intersection concerns may require further review before changes can be considered
Not all reported conditions will result in immediate roadway changes
Traffic patterns, visibility, signage, and pedestrian activity may all be considered during review
Contact details may be used if more information is needed about the reported concern
Road users are encouraged to use caution at intersections where conditions may feel unclear or unsafe and to report concerns with clear location and issue details so they can be reviewed as part of ongoing traffic safety efforts.