Potholes on city roads are repaired to help maintain safe driving conditions and reduce the risk of damage to vehicles. These issues are typically more common during freeze and thaw cycles, when changes in temperature cause the road surface to weaken and break apart.
Residents can submit a service request to report a pothole. A map location or pin drop can be used to identify where the pothole is located, and contact details are required in case more information is needed. When reporting, it is helpful to provide the pothole size, the location type, and any specific location details that may help crews find the issue.
If the pothole is considered hazardous, additional information may be requested, including whether damage has occurred. This helps determine how the request should be reviewed and prioritized.
If the pothole is located on a road or at an intersection, additional information may be requested about how many lanes are affected. This helps identify whether the pothole is affecting traffic movement or creating a larger safety concern.
Reported potholes may be reviewed against other nearby reports. If another pothole request has already been submitted near the same location, the requests may be identified as potential duplicates and reviewed together.
Pothole reports may include the following:
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A pothole on a road, lane, or intersection
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A pothole that may be hazardous to drivers, cyclists, or pedestrians
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A pothole that may have caused vehicle or property damage
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A pothole affecting one or more traffic lanes
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A pothole that has already been reported nearby
Reported locations are reviewed to confirm the issue and determine the appropriate response. Work is scheduled based on factors such as pothole size, location, safety impact, road conditions, and available repair resources.
When a pothole is reported, the following may occur:
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The location is reviewed using the provided map location or pin drop
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The pothole size and location type are assessed
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Hazardous conditions and damage information are reviewed, if provided
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Lane impact is reviewed when the pothole is on a road or intersection
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The request may be compared with nearby reports for possible duplicates
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Repair work is scheduled based on priority and operational needs
There are a few additional things to keep in mind:
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Pothole requests may be visible publicly through service request maps or portal features
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Repairs completed during colder or wet conditions may be temporary and revisited later
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Not all road surface issues qualify as potholes, such as general cracking, uneven pavement, or surface wear
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Submitting multiple requests for the same pothole is not necessary unless the condition has significantly worsened
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Hazardous potholes or potholes associated with reported damage may be reviewed with a different priority or service target
Drivers are encouraged to use caution around damaged road surfaces and to report potholes with clear location and condition details so they can be assessed and addressed as part of ongoing road maintenance.