Winter services help support safer travel and access during periods of snow, ice, freezing temperatures, and changing winter conditions. These services may include snow clearing, ice control, and winter maintenance activities for roads, sidewalks, pathways, and other public areas where service is provided.
This category is used to help residents find the appropriate request type for winter-related concerns. Some concerns may relate to snow buildup, icy conditions, blocked access, or areas that may require further review after winter weather.
Residents should choose the request type that best matches the concern.
Requests in this category may include:
Reporting snow buildup that may require review
Reporting icy or slippery conditions
Reporting blocked or difficult access caused by snow or ice
Reporting a winter maintenance concern affecting travel or public access
Requesting snow removal where the service is available
When submitting a winter services request, it is helpful to provide the location of the concern and a clear description of the condition. Details such as whether the issue affects a road, sidewalk, pathway, entrance, or other public area can help ensure the request is reviewed accurately.
Use Snow Removal Request when:
The concern involves snow that may require clearing or removal
Snow or ice is affecting safe access or travel
The location can be clearly identified
The condition appears to need review as part of winter maintenance activities
There are a few additional things to keep in mind:
Snow and ice response may follow priority routes or service levels depending on the type of location
Some areas may not be cleared immediately after snowfall while crews complete higher-priority routes
Weather conditions, drifting snow, freezing rain, and repeated snowfall may affect response timing
Contact details may be used if more information is needed about the reported location or condition
Issues involving immediate danger, injury, fire, or urgent public safety concerns should be reported through emergency services rather than a standard service request
Residents are encouraged to provide clear location details and a brief description of the concern so the request can be reviewed and directed to the appropriate winter maintenance service area.