Elevators and accessibility features in public buildings help ensure that all residents and visitors can access municipal services and facilities. When an elevator is not working or an accessibility barrier is present, it can prevent people from entering or moving through a building safely.
Residents can submit a service request to report elevator malfunctions or accessibility barriers affecting access to public buildings. A description of the issue and the building location is required. Contact details are needed in case more information is required. When reporting, it is helpful to describe the specific accessibility concern and its location within the building.
If someone is trapped in an elevator, this should be reported as an emergency by calling 911.
Elevator and accessibility requests may include the following:
An elevator that is out of service or not functioning properly
Automatic doors that are not opening or closing correctly
Ramps or accessible entrances that are blocked or damaged
Accessible washroom features that are not working
Missing or damaged accessibility signage
Reported issues are reviewed to confirm the problem and determine the appropriate response. Work is scheduled based on factors such as severity, safety impact, and available resources.
When an elevator or accessibility issue is reported, the following may occur:
The issue is reviewed and assessed for priority
A maintenance team or elevator technician may be dispatched
Temporary measures may be put in place while repairs are completed
The equipment is tested before returning to service
Signage may be updated to reflect service status
There are a few additional things to keep in mind:
Elevator repairs may require specialized technicians and take longer to complete
Alternative accessible routes may be available while repairs are underway
Emergency situations involving trapped persons should be reported to 911
Private building accessibility concerns should be reported to the building owner
Residents are encouraged to report elevator and accessibility issues with detailed descriptions so that problems can be addressed and public facilities remain accessible to everyone.