Sidewalks are maintained to support safe and accessible movement for pedestrians, including people using mobility aids, strollers, or other assistive devices. Over time, sidewalks may deteriorate due to weather conditions, ground movement, tree roots, or general wear.
Residents can submit a service request if they notice sidewalk issues such as cracks, uneven surfaces, raised sections, missing pieces, or other conditions that may affect safe use. A map location or pin drop can be used to identify where the sidewalk issue is located, and contact details are required in case more information is needed.
When reporting a sidewalk concern, it is helpful to identify the sidewalk issue type and indicate whether it presents a safety concern. Additional details can be used to describe the condition, nearby landmarks, or anything that may help crews find and assess the issue.
Reported locations may be reviewed to confirm the condition and determine whether maintenance or repair is required. Work is scheduled based on factors such as the type of issue, severity of the condition, safety impact, and operational priorities.
Sidewalk repair requests may include the following:
Cracked or broken sidewalk sections
Raised or uneven sidewalk panels
Missing or deteriorated sidewalk sections
Sidewalk conditions that may create a tripping hazard
Sidewalk concerns affecting accessibility or safe passage
When a sidewalk issue is reported, the following may occur:
The location is reviewed using the provided map location or pin drop
The sidewalk issue type is assessed
Safety concerns are reviewed, if indicated
Additional details are used to help confirm the condition
Work is scheduled based on priority and available resources
There are a few additional things to keep in mind:
Weather and seasonal conditions may affect when repairs can be completed
Not all sidewalk concerns require immediate repair if they do not pose a safety risk
Providing clear location details can help ensure the issue is assessed efficiently
Contact details may be used if more information is needed about the reported location or condition
Pedestrians are encouraged to use caution when travelling on uneven or damaged surfaces and to report sidewalk concerns so they can be reviewed and addressed as part of ongoing maintenance activities.