Snow and ice accumulation on roads, sidewalks, and public pathways can create unsafe conditions for drivers, pedestrians, and cyclists. The city provides snow removal services to help maintain safe travel during winter months. Reporting snow and ice concerns helps crews prioritize areas that need attention.
Residents can submit a service request to report snow or ice accumulation that may be creating hazardous conditions. The location of the concern is required. Contact details are needed in case more information is required. When reporting, it is helpful to describe the type of surface affected and the severity of the condition.
Snow removal follows established priority routes, with main roads and emergency routes cleared first, followed by residential streets and sidewalks.
Snow removal requests may include the following:
Roads with significant snow accumulation
Icy conditions on public sidewalks or pathways
Snow piles blocking visibility at intersections
Ice buildup at pedestrian crossings
Snow blocking accessible routes or ramps
Reported concerns are reviewed to confirm the issue and determine the appropriate response. Work is scheduled based on factors such as priority routes, weather conditions, and available resources.
When a snow removal request is submitted, the following may occur:
The report is reviewed against current snow clearing operations
The location is added to the clearing schedule based on priority
Plows, sanders, or sidewalk crews may be dispatched
Ice control materials may be applied
Follow-up clearing may occur as conditions change
There are a few additional things to keep in mind:
Snow clearing follows priority routes and may take several days after a storm
Property owners are responsible for clearing sidewalks adjacent to their property
Parking restrictions may be in effect during snow events
Conditions may change as temperatures fluctuate
Residents are encouraged to report snow and ice concerns with clear location details so that crews can address hazardous conditions and maintain safe travel throughout the city.