The stormwater drainage system helps manage rainwater and snowmelt to prevent flooding and protect water quality. When drainage concerns arise, such as flooding or water accumulation, they can affect roads, properties, and the environment. Reporting stormwater issues helps ensure the drainage system functions properly.
Residents can submit a service request to report stormwater drainage concerns. The location of the issue is required. Contact details are needed in case more information is required. When reporting, it is helpful to describe the nature of the problem, whether water is pooling or flowing, and the extent of the affected area.
If flooding is actively affecting buildings or creating an immediate safety hazard, this should be reported as an emergency.
Stormwater reports may include the following:
Water pooling on roads or in low-lying areas
Flooding affecting properties or public spaces
Drainage ditches or channels that are blocked
Erosion caused by stormwater runoff
Culverts or outfalls that appear damaged
Reported concerns are reviewed to confirm the issue and determine the appropriate response. Work is scheduled based on factors such as flood risk, environmental impact, and available resources.
When a stormwater concern is reported, the following may occur:
The report is reviewed to assess the drainage concern
A crew may inspect the affected area
Blockages may be cleared from drains or channels
Repairs may be scheduled for damaged infrastructure
Drainage improvements may be planned for recurring issues
There are a few additional things to keep in mind:
Response times may vary during heavy rain events
Some drainage is designed to temporarily hold water during storms
Property owners are responsible for drainage on private property
Do not enter flooded areas due to safety risks
Residents are encouraged to report stormwater concerns with clear location details so that drainage issues can be addressed and flooding risks minimized.