Waste, recycling, and organics bins need to be in usable condition so collection can be completed safely and efficiently. Bins may need repair or replacement if they are damaged, missing, or no longer functioning as expected.
Residents can submit a service request for a damaged or missing bin. When submitting a request, the service address should be entered as an exact, validated address so the request can be matched to the correct collection area. Pin drops or approximate map locations should not be used for this type of request.
When reporting the issue, it is helpful to identify the bin type and describe the problem clearly. This may include whether the bin is missing, cracked, has a damaged lid, broken wheel, damaged handle, or another issue affecting normal use. If the issue is urgent, that should be indicated so the request can be reviewed appropriately.
Bin replacement or repair requests may include the following:
A missing garbage, recycling, or organics bin
A damaged lid, wheel, handle, or body of the bin
A bin that cannot stand upright or be moved safely
A bin that cannot fully close because of damage
A bin that may affect collection if not repaired or replaced
Reported requests are reviewed based on the service address, bin type, bin issue type, urgency, and extent of damage. Some requests may result in a repair, while others may require a replacement depending on the condition of the bin.
When a damaged or missing bin request is submitted, the following may occur:
The address is validated to confirm the correct service area
The bin type and issue type are reviewed
The extent of damage is assessed based on the details provided
Any urgent request details are reviewed
The request is routed based on the waste collection area or service provider
There are a few additional things to keep in mind:
Bins should be placed in an accessible location if repair or replacement is required
A damaged bin may need to be empty before repair or replacement can be completed
Minor cosmetic issues may not require replacement if the bin can still be collected safely
Some properties or collection zones may be handled through a separate service process
Residents are encouraged to provide clear details about the bin condition so the request can be reviewed accurately and the appropriate repair or replacement action can be completed.