Waste and recycling services help residents manage regular household waste, recyclable materials, organics, extra garbage, and larger items that do not fit in standard bins. These services support clean neighbourhoods, proper sorting, and safe collection practices.
Residents can submit service requests for common waste and recycling concerns, including missed collection, extra garbage bag tags, damaged or missing bins, and large item pickup. The type of request selected helps determine what information is needed and which service team should review the request.
For waste and recycling requests, the service address should be entered as an exact, validated address so the request can be matched to the correct collection area. Pin drops or approximate map locations should not be used for this category. Collection areas, service zones, and routing rules may affect how a request is processed.
Some locations may be part of a designated exclusion zone or may be handled through a separate collection process. If a request is for an address outside the standard waste collection area, it may need to be redirected to the appropriate service team or provider.
Common waste and recycling requests may include:
Reporting a missed garbage, recycling, or organics pickup
Purchasing bag tags for extra garbage
Requesting repair or replacement for a damaged or missing bin
Requesting pickup for eligible large household items
Reported concerns are reviewed based on the validated service address, request type, and details provided. Requests may be routed by collection zone, material stream, or service provider depending on the issue.
When a waste and recycling request is submitted, the following may occur:
The address is validated to confirm the correct collection area
The request type and service details are reviewed
The request is checked against applicable collection rules or service requirements
The request is routed to the appropriate team based on location and request type
There are a few additional things to keep in mind:
Waste and recycling requests generally require an exact address rather than a map pin
Collection requirements may vary depending on the type of material or service requested
Some requests may require additional details such as bin type, item type, collection day, quantity, or placement information
Requests in designated exclusion zones may follow a different routing or service process
Residents are encouraged to provide clear and accurate details when submitting waste and recycling requests so the issue can be reviewed efficiently and directed to the appropriate service area.