Public facilities services help maintain public buildings, shared spaces, washrooms, accessibility features, and city-owned amenities so they remain safe, functional, and accessible for residents and visitors.
This category is used to help residents find the appropriate request type for concerns related to public facilities and city-maintained amenities. Some concerns may involve building maintenance, accessibility barriers, public washrooms, elevators, benches, shelters, or other furniture and fixtures in public spaces.
Residents should choose the request type that best matches the concern.
Requests in this category may include:
Reporting a building maintenance issue
Reporting an elevator or accessibility issue
Reporting a public washroom issue outside of a park setting
Reporting damaged street or city furniture
Concerns about public facility conditions, access, or safety
When submitting a public facilities request, it is helpful to provide the location of the concern and a clear description of the issue. Details such as the building name, floor, room, nearby entrance, fixture type, or specific public amenity can help ensure the request is reviewed accurately.
Use Building Maintenance Issue when:
The concern involves a public building or facility
There is damage, wear, or a maintenance issue affecting normal use
The issue involves doors, lighting, flooring, walls, fixtures, heating, cooling, or general facility conditions
Use Elevator / Accessibility Issue when:
An elevator, lift, ramp, door opener, accessible route, or related feature is not working as expected
A facility condition is affecting accessibility or safe movement through a public space
The issue may prevent residents or visitors from using a public building or service area
Use Public Washroom Issue when:
A non-park public washroom requires maintenance or repair
Fixtures, doors, lighting, plumbing, supplies, or cleanliness require review
The washroom location can be clearly identified
Use Street / City Furniture Repair when:
A bench, shelter, railing, bike rack, public seating area, waste receptacle, sign structure, or other city-owned amenity appears damaged
The item is loose, broken, missing, unsafe, or no longer functioning as expected
The location of the item can be clearly described
There are a few additional things to keep in mind:
Some facility concerns may require inspection before repair work can be completed
Issues affecting safety, accessibility, or public access may be reviewed with higher priority
Contact details may be used if more information is needed about the reported location or condition
Issues involving immediate danger, injury, fire, or urgent public safety concerns should be reported through emergency services rather than a standard service request
Residents are encouraged to provide clear location details and a brief description of the concern so the request can be reviewed and directed to the appropriate facilities or maintenance service area.